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Our Services
01.Helpdesk Agent
L1 Dispatcher & WhatsApp Bot Automatically classifies messages and routes them to the right team; speeds up first-contact replies and ticket creation.
- 02.
Tender Ai Platforms
Scans tenders via CPV/keywords, summarizes, and pushes opportunities to the right teams.
- 03.
Invoice Ai Packs
Validates invoices, extracts fields, routes for approval, and posts to systems of record.
- 04.
CMDB/Asset Sync Platforms
Bi-directionally syncs assets/CMDB data across systems and resolves conflicts with policy/version rules.
- 05.
Session Association Platforms
Links privileged sessions to related tickets/assets to deliver a complete audit trail and context.
- 06.
Smart Report’s Assistance
Centralized coordination, assignments, and live status during critical incidents.
- 07.
Smart Mast Critical Event Management
Centralized coordination, assignments, and live status during critical incidents.
- 08.
Smart Mast Notifications
Multi-channel alerts (email/WhatsApp/Teams) with escalations to guarantee delivery.
- 09.
Smart ITOM Collaborations
Connects monitoring alerts to root-cause and auto-remediation flows to reduce MTTR.
- 10.
Smart ITSM Collaborations
Ensures data continuity and automated handoffs across incident-change-problem flows.
- 11.
Smart AD360 Collaborations
Analyzes logs, detects anomalies, and triggers actions to reduce risk.
- 12.
Smart Patch360 Collaborations
Aligns patch policies with business priorities and automates test-approve-release end-to-end.