The UiPowers Company
(ITSM) & Digital Process & Corporate Management
Transforming IT support into seamless experience.
With ITSM & Digital Process Management, solutions—not problems—are automated.
We make enterprise service and business processes visible, measurable, and auditable under one roof. With an ESM approach, we unify requests, incidents, problems, changes, projects, and knowledge in a single service catalog, and automate approvals, assignments, escalations, and notifications end-to-end. The result: standardized flows, faster resolution, lower MTTR, higher FCR, stronger SLA compliance, and predictable budgets & capacity.
From Siloed Tools to Unified Operations
Siloed tools, duplicated data, and manual approvals increase MTTR, reduce FCR, and inflate backlogs. We bring one source of truth, role-based workflows, and automation to unify fragmented processes into one flow—fewer SLA breaches, more time for high-value work.
Discover > Design > Live
90-Days
Wins
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Days 1-30
Catalog, SLAs/OLAs, roles & forms; portal and ticket automations live
Days 31-60
Approvals, escalations, notifications, self-service & KB; change/CAB flows
Days 61-90
Dashboards & audit trails; MTTR ↓, FCR ↑, backlog ↓, visible cost reduction
Scope / Capabilities
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Request & Incident
Categories/priorities, auto-routing/assignment, escalations, and SLA tracking accelerate triage and resolution. Condition-based rules reduce errors, FCR rises.
Problem & Knowledge
Root-cause analysis and permanent fixes;
KEDB/KB + self-service reduce recurrences and lower MTTR. Mikro CTA: KB Önizleme / Preview KB
Change & CAB
Risk/impact assessment, approvals, and rollback plans ensure safe, successful releases. Higher change success, lower outage risk.
Project Management
Roadmaps, capacity/workload planning, and status reporting clarify priorities, resources, and timelines.
Asset, Contract & SLA
Inventory & licensing, contract/PO tracking, and target/breach scenarios enable full control; cost optimization and compliance follow.
Service Catalog
Standard forms/templates, role-based visibility, and user-friendly channels empower self-service and reduce ticket volume.
Reporting & Govermance
Department/SLA dashboards, executive summaries, and audit trails make decisions data-driven and auditable.
Collaboration
Teams align on one source of truth; handoff friction disappears.
Integration
Bidirectional integrations with ITSM, ERP, HR, AD/LDAP, and custom systems (REST, Webhooks, Queues, SSO, e-signature). Event-driven triggers and orchestration move processes autonomously.
Dashboards & Kpi
MTTR, FCR, ticket volume, change success, capacity
One dashboard language; one truth, two roles.
“You can’t govern what you can’t measure.”
Reference Architecture
Our five-layer ITSM architecture starts with the experience layer, orchestrates processes, ties components to service context, drives execution via automation & AI, and makes outcomes measurable through analytics & governance—turning reactive ticketing into proactive, data-driven service operations.
1.Experience Layer
3. Service Context & CMDB Layer
5. Analytics & Governance Layer
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